Information we collect
In order for you to become a member, you may be required to provide us with your Personal Information and/or health and medical information (collectively, your Personal Information). Your Personal Information that is collected will be stored on your current membership file. You warrant that the information provided by you is true, accurate and complete, and you agree, at all times, to keep all information updated so that it remains true, accurate and complete.
The extent of your Personal Information collected by us is restricted to that which is necessary to provide you with the Services and the functions and features of the App, or where we are required by law to collect your Personal Information.
It is your choice to provide information to us. Wherever it is lawful and practicable, you have the option not to identify yourself when interacting with us. Please be aware that it is necessary for us to collect your Personal Information to enable us to provide the Services to you. As such, if you do not wish to give us the information we require, we may not be able to provide the Services you have requested.
Accuracy of Information
We will take all reasonable steps to ensure your Personal Information is accurate, complete, and up to date, however you acknowledge that it is your responsibility to maintain the truth, accuracy, and completeness of your information and your failure to do so may inhibit our ability to provide the Services. You acknowledge and agree that you remain solely responsible for maintaining the truth, accuracy, and completeness of your information at all times, and we shall have no liability to you or any third party arising from your failure to do the same.
Collection of information
We will always collect your Personal Information by fair and lawful means. In most circumstances, information will be collected from you directly, however if you are under the age of 18 years old then information will be collected from an authorised parent or guardian.
Use of collected information
We use your Personal Information and Usage Information to provide, enhance, personalise and improve your experience of the Services. We will not disclose your Personal Information to third parties except for the purposes of your operation and use of the Services or otherwise without your consent. For the avoidance of doubt, your Personal Information will not be used without your consent for any purpose which a reasonable person in your position would not expect.
We will additionally use your Personal Information to:
- Confirm your identity;
- Send you emails and/or messages about your membership or the Services we offer, including any special offers and other promotions;
- Service and administer your membership entitlements;
- Provide products and Services you have requested;
- Approve transactions you wish to make;
- Send you invoices and receipts;
- Ensure technical functioning of the Services;
- Respond to or confirm any requests submitted by you;
- Ensure you are aware of various membership benefits and to offer special products and services we believe may be of particular interest to you; and
- Advertise and promote our products.
We comply with permission based direct marketing requirements under the Privacy Act and the Spam Act 2003 (Cth). When collecting your Personal Information, we will request your permission to use that information to send you information on products and promotions or other health-related materials and will give you the opportunity to “opt out” of receiving such marketing material. Where you indicate your consent, we may enter your details into a database for the purpose of contacting you directly about our brands, special offers, consumer research and other promotions.
We may collect, use, disclose and sell Usage Information and other information other than your Personal Information, including information about mobile devices used, system and application software and peripherals, which may be gathered to facilitate the provision of updates, product support or other services.
Disclosure of information by third parties
We may, from time to time, share statistical and demographical information about our users and their Usage Information with advertisement suppliers and potential affiliate partners. We may also disclose and otherwise use non-personally identifiable information about users. None of the above would include anything that could be used to personally identify you or to discover individual information about you.
We may, under certain circumstances, also share your Personal Information if:
- Such information is reasonably necessary to satisfy any applicable law, regulation, legal process, court order or otherwise as requested or required by law enforcement or government authorities;
- Such action is necessary to detect, prevent or otherwise address fraud, security or technical issues associated with the Services;
- Such action is appropriate to protect the rights, property or safety of the business, its employees, users of the Services or others;
- We wish to inform business partners about use of the Services and products and items made available through the Services, in the form of aggregated statistics or otherwise in a format which does not identify your identity; or
- We are in the course of negotiating or conducting a merger, acquisition, or sale of all or a portion of our assets.
Managing Your Subscription and Notifications
You will be asked to opt-in to receive any emails, mailings or other announcements from us. If you choose to opt-in to receive communications from us, you may, at any point you are no longer interested in receiving any emails, mailings or other announcements from us, unsubscribe from the receipt of such communications by clicking on the specified link in any given email communication and unsubscribing or by updating your preferences in your account settings.
Certain non-marketing related correspondence from us, including messages relating to your Member Account and payment related matters, will be automatically received by you by virtue of your use of the Services and you will not have the option to opt-in in order to receive this correspondence. Please note that you may not be able to unsubscribe from certain non- marketing related correspondence from us, including messages relating to your Member Account, and payment related matters.
Controlling Your Information
You have the responsibility to access, update and correct any inaccuracies in your Personal Information. You can access and update most of your Personal Information through the App “settings”. You may also request, access, update, and correct any inaccuracies in your Personal Information we control by contacting us via firstname.lastname@example.org
In order to protect your privacy and security, we will take all reasonable steps (such as the request of a password or confirmation of certain information) to verify your identity before granting you access or allowing you to make any updates or corrections to your Member Account. You remain solely responsible for maintaining the secrecy of your password and account information at all times. We shall have no liability to you arising from the misuse of your Personal Information as a result of your failure to keep such information safe and confidential.
No security measures are however, 100% secure, so we cannot guarantee the security of user information at any time. We accept no liability for any breach of security, or direct hacking of our security measures, or any unintentional disclosure, loss or misuse of any information or data or for the actions of any third parties that may obtain any information or data.
If we no longer require your Personal Information, including if your Member Account is terminated, we will take reasonable steps to either destroy the information we hold about you in a secure manner or remove identifying features from the information. We will however, retain basic details such as your name and date of birth to enable us to advise any future callers that we no longer provide services to you. The foregoing is subject to any legal obligations we have to keep information for a certain period of time.
You acknowledge and agree that you provide your Personal Information and Sensitive Information at your own risk. If you have any concerns regarding the disclosure of your Personal Information, please do not use the Services.
Transfer of Information Overseas
By providing your Personal Information to us, you consent to the transfer of that information to any jurisdiction in which we conduct our business activities, for the purpose of enabling us to provide services to you.
Third Party Privacy Policies
Complaints and Enquiries
If you believe your privacy has been breached, or you have a complaint about how we have handled your Personal Information, please contact us in writing.
We will respond within a reasonable period [usually within 30 days]. If you are not satisfied with our response, then you may lodge a formal complaint with the Office of the Australian Information Commissioner (for more information, please see www.oaic.gov.au).
How to Contact Us
By Email: email@example.com
By Post: Medimates, 28 Moore St, Bondi, Sydney, 2026, NSW, Australia